Our Experience at Park Inn by Radisson Antwerp City Centre

09/05/2026

When Julie and I visited Antwerp, we stayed at Park Inn by Radisson Antwerp City Centre for 3 days and 2 nights. Our stay cost 2,790.89 NOK for two people, excluding breakfast.

The hotel has an excellent central location right next to Antwerp Central Station, making it easy to travel by train, tram, or metro. There are also plenty of restaurants, shops, and attractions within walking distance, making it a great base for exploring the city.

The Room and Hotel

Our first impression was very positive. The room was spacious, modern, and clean, with a comfortable bed and a nice bathroom. After long days of sightseeing, it was lovely to return to a room where we could relax and unwind.

The hotel had a calm and welcoming atmosphere, and its location was definitely one of its biggest strengths.

What We Liked

Spacious and comfortable room
Modern bathroom
Comfortable bed
Excellent location
Close to trains, trams, and the metro
Many restaurants and shops nearby
Easy to explore Antwerp on foot

A Night We Won't Forget

Unfortunately, one experience overshadowed what would otherwise have been a very pleasant stay.

In the middle of the night, the phone in our room suddenly rang. Julie answered, and the person on the other end told her there was an emergency. Naturally, we became concerned. When she asked what we were supposed to do, she was told that everything was fine and that we could go back to sleep. After a confusing conversation, it turned out they had simply called the wrong room.

We assumed that was the end of it.

A short while later, the phone rang again.

This time, it was a wake-up call, even though we had never requested one. The phone rang several times during the night, and we were eventually told that reception had called the wrong room number.

This was especially frustrating because we had an early bus to catch the following morning.

After being woken up repeatedly, it was difficult to fall back asleep, and what should have been a relaxing night became stressful instead.

How the Hotel Handled It

After returning home, we emailed the hotel to explain what had happened. We mainly wanted an explanation and hoped they would investigate the situation.

Several days later, we received a reply stating that some other guests had been playing with the hotel phones and making noise.

While we appreciated receiving a response, we felt that it didn't really acknowledge what had happened to us. We would have appreciated a sincere apology and a clearer explanation of why our room had been called several times during the night.

For us, the issue wasn't that a mistake happened, mistakes can happen anywhere. What disappointed us most was how the situation was handled afterward.

Would I Stay Here Again?

I'm honestly not sure.

The hotel itself has many great qualities. The room was comfortable, the facilities were good, and the location was excellent.

However, a good night's sleep is one of the most important parts of any hotel stay. When that's interrupted several times, and the response afterward doesn't make you feel that your complaint was taken seriously, it has a significant impact on the overall experience.

I genuinely hope the hotel has improved its procedures since our visit.

My Tips

🏨 Ask for a quiet room if you're sensitive to noise.

📞 When checking in, ask reception to make sure no wake-up call has been scheduled for your room.

🚆 The hotel's location is perfect if you're arriving by train.

👟 Many of Antwerp's main attractions are within walking distance.

Final Thoughts

Park Inn by Radisson Antwerp City Centre offers an excellent location, modern rooms, and good facilities. The hotel itself met our expectations in many ways.

Unfortunately, our stay was overshadowed by repeated phone calls during the night and a response to our complaint that we felt could have been handled much better. Had the hotel taken greater responsibility and offered a more sincere apology, our overall experience would have been very different.

My Rating: ⭐⭐⭐☆☆ (3/5)

The room, location, and facilities were all very good. If it hadn't been for the repeated late-night phone calls and the disappointing way our complaint was handled afterward, I would happily have given this hotel a much higher rating. Unfortunately, that experience had a significant impact on our overall stay.